技术支持 / Technical Support
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如果你在使用 BrandVideo 视频品牌助手 时遇到问题，我们很乐意帮助你。
Email: 453554515@qq.com
We usually reply within 1–3 business days.
通常会在 1–3 个工作日内回复。
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更多信息请查看隐私政策与服务条款。
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Star Pet Task Island Support · 家庭任务与成长激励
如果您遇到功能异常、iCloud 同步、订阅或恢复购买问题，或希望提出建议，请通过电子邮件联系我们。
If you encounter a problem with the App, iCloud sync, subscriptions, or restoring a purchase, or would like to share feedback, please email us.
453554515@qq.com我们通常会在 1–3 个工作日内回复。We usually reply within 1–3 business days.
Please avoid including a child’s full name, parent PIN, or private family photos in your email.
不需要注册开发者账号。应用可使用设备当前登录的 Apple 账户，通过 iCloud 同步数据。
No developer-operated account is required. The App can use the Apple Account signed in on the device for iCloud sync.
请确认两台设备登录了同一 Apple 账户、已为应用启用 iCloud，并保持网络连接。首次或大量图片同步可能需要一些时间。
Make sure both devices use the same Apple Account, iCloud is available for the App, and both devices are online. Initial sync or gift images may take some time.
打开 iOS“设置”，找到“星宠任务岛”，检查相机与照片权限。该权限只用于家长为礼品添加图片。
Open iOS Settings, select Star Pet Task Island, and review Camera and Photos permissions. Access is used only when a parent adds a gift image.
您可以在应用内删除任务、奖励和礼物等内容。删除当前设备的全部本地数据可卸载应用；如已启用同步，还需在 iCloud 储存管理中删除本应用的数据。
You can delete tasks, rewards, gifts, and related content in the App. Deleting the App removes local data; if sync was enabled, manage the App’s data separately in iCloud storage settings.
免费版最多创建 3 个任务。您可以选择按月自动续订，或一次性购买永久版；两种方案都会解锁无限任务。实际价格和币种以 App Store 购买页面显示为准。
The free version supports up to three tasks. You can choose an auto-renewable monthly subscription or a one-time lifetime purchase; both unlock unlimited tasks. Current pricing and currency are shown by the App Store.
打开应用中的“解锁无限任务”页面，点击“恢复购买”。请确保 App Store 登录的是最初购买时使用的同一 Apple 账户。订阅和永久购买均可恢复。
Open “Unlock Unlimited Tasks” in the App and tap “Restore Purchases.” Make sure the App Store uses the same Apple Account that made the original purchase. Both subscriptions and lifetime purchases can be restored.
请在应用的购买页面点击“管理 Apple 订阅”，或前往 Apple 账户的订阅管理页面取消。删除应用不会自动取消订阅。
Tap “Manage Apple Subscriptions” on the purchase screen, or cancel through Apple Account subscription management. Deleting the App does not automatically cancel the subscription.
打开 Apple 订阅管理 / Open Apple Subscription Management
所有付款、续订与退款均由 Apple App Store 处理。我们不会获取您的银行卡号或完整支付资料。应用只读取经 StoreKit 验证的购买权益。
Payments, renewals, and refunds are handled by the Apple App Store. We do not receive card numbers or complete payment information; the App only reads StoreKit-verified purchase entitlements.
当前版本不包含第三方广告，也不进行跨应用追踪。
The current version has no third-party ads and does not track users across apps.